This final post brings together the key themes from the resident survey and considers what they may mean, more broadly, for the development's future.
Confidence in Improvement
This post explores how confident residents feel about future building improvements — and what the responses suggest overall.
Resident Survey: What Residents Want to See Improved
Residents most want to see improvements in security, communal condition, and access reliability, with security identified by nearly three quarters of respondents as the top priority.
Cash at Bank – Year-End Balances
This post shows year-end service charge cash balances using figures taken from published accounts. It forms part of a factual series setting out service charge finances over time.
What Drives Residents’ Overall Experience
Residents’ experience at Centenary Mill is shaped by a combination of factors, with reliability, safety, and building condition most strongly influencing day-to-day living.
Service Charge Reserve Balances Over Time
This post shows opening and closing service charge reserve balances by year, using figures taken from published accounts.
Residents Survey: The lived experience
Residents report that key aspects of the building — particularly security and access systems — are not always performing reliably, and are among those most likely to affect day-to-day living.
Service Charge Arrears and Advance Payments
This post presents historic service charge arrears and advance payments using figures taken from published accounts. It forms part of a factual series setting out service charge finances over time.
Resident Survey: What Matters Most to Residents
Residents at Centenary Mill placed strongest emphasis on safety, security, and the reliability of core building systems. Entrance security, communal condition, lighting, and maintenance emerged as clear priorities, while views on car parking were more varied across respondents.
Reserve Allocations by Fund (2018–2024)
This post shows how reserve contributions have been allocated to different reserve funds over time, based on annual budgets and service charge demands.