Residents were asked which aspects of the building they would most like to see improved over time, selecting up to three areas that would make the greatest difference to their day-to-day experience.
This helps identify where residents feel attention would have the greatest impact.
Respondents could select up to three options, so percentages reflect how frequently each area was identified rather than a share of total responses.
Key Observations
The results show a clear set of priorities.
Security of entrances and shared spaces stands out as the most widely identified area for improvement, selected by nearly three-quarters of respondents (73%).
The condition of communal internal areas and the reliability of access systems also emerge as key priorities, each identified by over half of respondents. Together, these findings reinforce the importance of both building condition and secure, dependable access in shaping residents’ experience.
A second tier of priorities is visible in the availability and reliability of lifts, and protection from rain and water ingress. While not as widely selected as the leading issues, these areas still represent significant concerns for a substantial proportion of residents.
Car parking arrangements were identified less frequently, and lighting in shared internal areas was rarely selected as a priority for improvement.
What This Means for Residents
The findings indicate that residents’ priorities are concentrated in a small number of core areas.
Security, access systems, and the condition of shared spaces are not only central to residents’ experience, but are also the areas where improvement is most widely desired.
This alignment between importance, performance, and priority suggests that focusing attention on these areas is likely to have the greatest impact on day-to-day living at the Mill.
In the next post, we will look at residents’ level of confidence in whether these improvements are likely to happen.